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EVEXIA MOBILE PHLEBOTOMY FAQ

Frequently Asked Questions

Patients

Q - What do I do after I order my phlebotomy service?

Answer: First, check your email for confirmation of your order and payment.  Second, be on the lookout for the collection materials to be delivered.  Be ready to receive a phone call from the phlebotomy service to schedule your appointment 24-48 hours after the collection materials arrive.  

Q - What happens if I do not receive one or both of the confirmation emails?

Answer: First, check your junk mail or spam folder.  If the emails have still not been received, please contact us at (888) 852-2723 or Info@EvexiaDiagnostics.com

Q - Do I need to be fasting before my blood draw?

Answer: It depends on the test you are having your blood drawn for, be sure to check with the ordering clinician for any special instructions or preparation before your blood draw.

Q - What if I need to change the date or time of my blood draw appointment?

Answer: Please contact the phlebotomy service company that scheduled your appointment, and they will assist you with the rescheduling process.

Q - Is there anything I need to do to prepare for my blood draw appointment?

Answer: It depends on the test you are having your blood drawn for, be sure to check with the ordering clinician for any special instructions or preparation before your blood draw.

Q - What happens if I need to cancel my phlebotomy appointment?

Answer: Please contact us at (888) 852-2723 or Info@EvexiaDiagnostics.com, and we will assist you in canceling or rescheduling your appointment.

Q - What if I do not receive my collection materials?

Answer: We will assist you in tracking the collection materials. Please contact us at (888) 852-2723 or Info@EvexiaDiagnostics.com.

Q - What if the phlebotomy service does not contact me?

Answer: Please check your phone for any voicemails or missed calls.  If you still have not received a call from the phlebotomy service after 48-hours of having your collection materials delivered, please contact us at (888) 852-2723 or Info@EvexiaDiagnostics.com.

Clients

Q - What does my patient do after I order their phlebotomy service?

Answer: First, check your email for confirmation of your order and payment.  Second, be on the lookout for the collection materials to be delivered.  Be ready to receive a phone call from the phlebotomy service to schedule your appointment 24-48 hours after the collection materials arrive.  

Q - What happens if I do not receive one or both of the confirmation emails?

Answer: First, check your junk or spam folder.  If the emails are still not received, please contact us at (888) 852-2723 or Info@EvexiaDiagnostics.com

Q - Does my patient need to fast before their blood draw?

Answer: It depends on the test you are having your patient collect samples for, be sure to check the test instructions for any special measures or patient preparation before the scheduled blood draw.

Q - What if my patient needs to change the date or time of their blood draw appointment?

Answer: Please have your patient contact the phlebotomy service company that originally scheduled their appointment, and they will assist them with the rescheduling process.

Q - Is there anything my patient needs to do to prepare for their blood draw appointment?

Answer: It depends on the test you are having your patient collect samples for, be sure to check the test instructions for any special measures or patient preparation before the scheduled blood draw.

Q - What happens if my patient needs to cancel their appointment?

Answer: Please have your patient contact us at (888) 852-2723 or Info@EvexiaDiagnostics.com, and we will assist them in canceling or rescheduling their appointment.

Q - What if my patient did not receive their collection materials?

Answer: We will assist you in tracking the collection materials. Please contact us at (888) 852-2723 or Info@EvexiaDiagnostics.com.

Q - What if the phlebotomy service did not contact my patient to schedule the appointment?

Answer: Please instruct your patient to check their phone for any voicemails or missed calls.  If they did not receive any calls from the phlebotomy service after 48-hours of having their collection materials delivered, then you can contact us at (888) 852-2723 or Info@EvexiaDiagnostics.com.

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